FAQ

Check-in dates cannot be changed directly after a reservation has been confirmed. If you need to change your dates, please contact customer support first.

Only your email address and contact phone number can currently be changed. Please contact customer support for assistance.

Please check that your credit card details, available credit, and authentication information are correct, or try again with another credit card.

Installment payments are not currently available.

Yes. Our platform processes payment immediately, and the full accommodation charge is collected in one payment when the reservation is confirmed.

We currently accept credit cards. The card brands supported are shown on the checkout page.

After payment is completed, a booking confirmation email will be sent to your registered email address. If you do not receive it, please add our official LINE account: https://lin.ee/zUJZWMd

Select your check-in dates, number of guests, and room type, then sign in to your account and complete payment to confirm your reservation.

All cancellation-policy deadlines and related time calculations are based on Japan Standard Time (JST).

The time required for a refund to appear depends on the processing time of your bank or payment provider.

Refunds are returned to the original payment method.

If you do not arrive as scheduled and have not cancelled in advance, it will be treated as a no-show. Neither the accommodation charge nor the booking cleaning fee will be refunded. See the 【Refund and Cancellation Policy】 for details.

The accommodation charge is non-refundable, but the booking cleaning fee will be refunded in full. See the 【Refund and Cancellation Policy】 for details.

Fifty percent of the accommodation charge and the full booking cleaning fee will be refunded. See the 【Refund and Cancellation Policy】 for details.

If you cancel 30 days or more before check-in, the accommodation charge and booking cleaning fee will be refunded in full. See the 【Refund and Cancellation Policy】 for details.

Cancellation fees are calculated according to each property’s cancellation policy. Please refer to the terms shown when you book and see the 【Refund and Cancellation Policy】 for details.

Before check-in, we recommend adding our official LINE account (@whoshome) or contacting us through the website’s Contact page to confirm your check-in details. If an emergency occurs on check-in day, please use either of these channels to reach customer support.

Self check-in instructions will be provided in accordance with the property’s procedures.

If you would like to leave luggage before check-in, please contact us well in advance to confirm. If we cannot accommodate your request that day, we recommend using a paid locker at a nearby station.

Please send your request through our official LINE account. We will accommodate it where same-day availability permits, but cannot guarantee it.

We will email the 【Check-in Guide】 to the address used for your reservation three days before check-in. If you do not receive it, please check your spam folder first, then contact customer support if it is still missing. You may also add our official LINE account: https://lin.ee/zUJZWMd

Japanese law requires all guests to submit their accommodation details and complete identity verification before check-in. We will send reminders after your reservation is confirmed and again seven days before your stay. Please complete the form when you receive it.

Check-in is after 4:00 PM and check-out is by 10:00 AM. Please contact customer support if you require special arrangements.

Housekeeping and daily towel replacement are not provided during your stay. If your towels need washing, we recommend using the in-room laundry facilities to wash, dry, or air-dry them.

Nicole's Home provides towels, bath towels, toothbrushes, shampoo, and body wash.

Nicole's Home provides a high-speed fiber internet connection. Pocket WiFi is not currently available.

Infants under two years old are not included in the guest count. All other guests must be included.

Each property has a maximum guest capacity. If the actual number of guests exceeds the number booked, additional fees may be charged or entry may be refused.

Smoking is prohibited indoors. If you wish to smoke, please use the designated area specified by the property. Smoking indoors may result in an additional cleaning charge.

Pets are not permitted. Thank you for your understanding.

Nicole's Home provides laundry facilities. Please refer to the property page for details.

Nicole's Home provides a kitchen and cooking equipment. Please refer to the property page for details.

Nicole's Home can provide up to four additional floor mattresses. Please refer to the property page for details.

To reach the parking space, vehicles must pass beneath a bridge with a clearance of 280 cm high and 250 cm wide. Please confirm that your vehicle fits these limits in advance.

Yes. Nicole's Home provides one complimentary parking space.

Nicole's Home provides complimentary Wi-Fi. Connection details are included in the check-in guide.

Nicole's Home does not have an on-site manager. Please schedule deliveries during your stay and at a time when you can accept them yourself. Be sure to include the property name at the end of the address so the package can be delivered successfully.

We are sorry, but airport transfers are not currently available. We plan to introduce related services gradually to make your stay even more convenient. Please stay tuned ♡

Yes. Prices shown on the website include tax. Please refer to the amount displayed on the checkout page for the final total.

Please refer to the language selector in the upper-right corner of the website for the currently supported languages.

After signing in, open “My Reservations” from the account dropdown menu to view your reservation details.

Please check your spam folder first. If the email is still missing, contact customer support for assistance. You may also add our official LINE account: https://lin.ee/zUJZWMd

Please contact customer support through our official LINE account (@whoshome) or the website’s Contact page. You may add our official LINE account here: https://lin.ee/zUJZWMd